Call Groups

Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups. Call Groups have both a direct dial number, and a group extension for routing within the system.

Call Groups allow callers to contact entire departments within your organization at one time. Once the call group is set up, incoming calls will ring on all extensions in the group simultaneously. Our Call Groups are a simple form of Automated Call Distribution (ACD) features that allow you to route calls based on an employee’s responsibility or function.

Call Group is included with your purchase of a Vonage^® Business Cloud phone system. Setting up Call Group is easy and can be managed through your online portals, plus our business phone specialists are available to help if you need it.