Call Queue

Call Queues are a “virtual waiting room” offering your callers the option of remaining on the phone while they wait for a representative to answer.* They help businesses manage large call volumes with limited staff. Use directional prompts like Music on Hold, specialty messages and information about your business.

*As low $0.03 per-minute charge applies when callers are on hold before the agent answers.

Apply a Call Queue to a specific phone extension and set up the phone queue using the options and messaging prompts that will direct callers to the appropriate agent. Agents are assigned to a phone queue and log in with a PIN. When callers dial in, they’re taken through the sequence that you set up in advance until their call is answered by an agent.

Call Queue is an easy to set up feature that can be added when you purchase a Vonage^® Business Cloud phone system, directly from your Admin Portal. As needed, our Customer Care team will assist in configuring your phone queue to best suit your business.