“Never Miss a Call”

This suite of mobility features lets you choose how to route calls when you’re away from the office. Our “Never Miss a Call” features include Call Forwarding, Simultaneous Ring, or Follow Me , Voicemail and Do Not Disturb.

Go to your User Portal, Desktop or Mobile App and quickly select one of our “Never Miss a Call” features (let’s use Call Forwarding, for this example). When you select Call Forwarding;, all incoming calls to your office extension are automatically forwarded to the phone number you’ve pre-designated. Use this same process for enabling any feature in the “Never Miss a Call” suite.

You can quickly activate any of the five “Never Miss a Call” features on your User Portal, Desktop or Mobile App – or on the Admin Portal; by your account administrator. Simple steps in advance are required to ensure call routing is customized to your preference (e.g., choosing phone numbers to which your calls should be forwarded). Instructional details are available on our Support Website, and you can always call a Customer Care representative for assistance.