Does Vonage® support call/contact center administrators?
Cloud hosting allows you to build contact centers in multiple locations as well as support remote agents. We provide tools to a help call center administrators monitor calls no matter where they are located and record agents for identifying training gaps. Advanced reports inform appropriate staffing levels, even during heavy call volume. Access it all from your desktop or on any device.
Does Vonage® Business offer contact/call centers?
What is a call center? What is a contact center? What's the difference between a call center and a contact center?
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