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In this eBook you will learn about:
Why Consumers Believe IVR Technology Hurts
Consumers’ Top Five IVR Horrors
How Respondents Feel When Phoning a Business and Reaching an IVR
Top 5 Emotions Consumers Feel Finally Reaching a Customer Service Agent
Investigating the Horror of IVR: Introduction
In this eBook Vonage surveyed1 2,009 UK and 2,010 US adults aged between 16 and 55+ to uncover the full extent of the horror customers face when they call a business and reach an automated menu of options, known as Interactive Voice Response (IVR). The findings are frightening!
Download to Read More1Vonage’s 2019 IVR studies were administered by the Opinion Matters research agency. The anonymous surveys involved a representative sample of male and female UK and US adults (16-55+ years of age). Survey respondents received a non-monetary incentive for their participation in the survey.
