7.What Makes a Phone System Reliable?

In the simplest terms, reliability refers to customers having continuous access to their phone service. In today’s marketplace, most providers have dramatically improved their overall reliability, particularly cloud-hosted VoIP phone system providers.

Traditional Challenges: With traditional premise-based solutions, situations like downed telephone lines, fire, flood, theft or technical glitches can all compromise reliability until the connections and/or PBX equipment are repaired or replaced.

Cloud-hosted systems operate in data centers and remain in operation even when the customer’s location is out of commission—allowing employees to access the system remotely and keep business moving.

Reliability with VoIP Phone Systems: Cloud-hosted systems operate in data centers with redundant power and cooling, and remain in operation even when the customer’s location is out of commission—allowing employees to access the system remotely and keep business moving. Also, many cloud providers have solutions in place to guard against local events such as internet or power outages.

Vonage Business runs multiple, redundant call-handling clusters in data centers across the country with systems and protocols that ensure elevated uptime reliability. Additionally, in the event of power outages or loss of internet, our patent-pending Call Continuity feature enables the VoIP phone system to automatically re-route calls to a predesignated mobile or other number.