Are You Experienced? How CX Matters in Today's Market

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In this webinar, you’ll learn:

The definition of customer experience

The state of channel companies’ business activities as they relate to the customer

The operational realities for the channel’s companies with limited resources

How to use formalized metrics to measure customer success and make adjustments

A great watch for:
  • CTOs, COOs, and CIOs
  • IT Managers and Directors
  • Digital Transformation Leads
  • Customer Experience Leads
  • Sales and Call Center Leads
"89 percent . . . say they now compete on the basis of (the) customer experience they provide . . . That means these companies are no longer competing on price. They're no longer competing on the product they sell. They're competing on how well they engage with the customer."
Source: Comptia.org

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Are You Experienced? How CX Matters in Today's Market

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Are You Experienced? How CX Matters in Today's Market
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