"In the past 18 months, Vonage has doubled down on a strategy of developing its own applications and running them over a single platform. Vonage’s strength in this year’s scorecard comes from the work it has done to bring its three core areas—UCaaS, CPaaS, and CCaaS—together on the One Vonage Platform, which optimizes programmable communications to meet the unique requirements of individual businesses. We view this as a considerable competitive advantage for the company."

"Vonage spent 2018 making key acquisitions, including TokBox and NewVoiceMedia, so that it now offers complete, end-to-end communications solutions," said Jim Lundy, CEO and Lead Analyst, Aragon Research. "Vonage has always been known for its prowess in voice, but its complete makeover as a UCC provider means more existing customers can look to Vonage for their enhanced UCC portfolio for current and future needs."

"Vonage offers a unique combination of best-of-breed unified communications, communications APIs and most recently, contact center solutions, to create an all-encompassing and extensible communications portfolio," said Michael Brandenburg, Industry Analyst, Connected Work. "While traditional UCaaS competitors strive to incorporate CPaaS into their existing solution sets, Vonage can focus on developing innovative communications and collaboration applications to enhance its existing products and services using its own communications API platform"